Terms & conditions

These terms apply to your use of this website and to security systems supplied and installed by Dotin Security Systems.

Prices and quotations

Package prices shown on this website are starting rates for the stated camera count. They cover supply, standard cabling and installation. The final price for your premises is confirmed in writing after a free site survey and may differ where the site requires longer cable runs, higher-resolution equipment, extended footage retention, additional mounting work, or civil work such as coring and conduiting.

A written quotation is valid for the period stated on it. Prices are subject to change where manufacturer pricing or applicable taxes change before you accept.

Estimates from the cost calculator

The cost calculator on this site produces indicative estimates only. Storage, channel count, cabling length and installation time are calculated from typical equipment specifications and standard assumptions. They are intended to help you understand what a system needs, not to form a binding offer. Nothing generated by the calculator constitutes a quotation.

Site survey

Site surveys are provided free of charge and without obligation within our stated service areas. You are responsible for providing safe access to the premises and any permissions required from a landlord, building management or resident association.

Installation

Installation timelines given are working-day estimates from the date of confirmation and material availability. They assume uninterrupted site access and a working power supply. Delays caused by site conditions, restricted access or third-party work are outside our control.

Where we install into existing infrastructure, we are not responsible for the condition or performance of cabling, conduit or equipment we did not supply.

Warranty

Equipment we supply carries a two-year warranty against manufacturing defects from the date of installation, unless a different period is stated on your invoice. Warranty covers repair or replacement of defective equipment.

Warranty does not cover:

• Damage from lightning, power surge, flood, fire or vandalism.
• Physical damage, tampering, or relocation of equipment by anyone other than us.
• Consumables, and damage caused by rodents or pests to cabling.
• Faults arising from equipment or software not supplied by us.
• Loss of footage, however caused.

Maintenance contracts

Annual Maintenance Contract terms, including visit frequency and response times, are those stated in your signed contract. Response times are measured during the support window stated in that contract.

Your responsibilities as a system owner

Once handed over, the system and its recorded footage are under your control. You are responsible for:

• Keeping recorder and app passwords secure, and changing them when staff leave.
• Complying with applicable law on surveillance, including notifying people who are recorded and not placing cameras in areas where people have a reasonable expectation of privacy, such as washrooms and changing areas.
• Deciding and configuring how long footage is retained.
• Maintaining a working power supply and internet connection where remote viewing is used.

We can advise on lawful camera placement, but responsibility for how an installed system is used rests with the system owner.

Timelines and response times

Durations, turnaround and response times shown anywhere on this website — including consultation, survey and installation timings, area response times and the figures on maintenance plans — are typical estimates for guidance only. They are not a commitment or a guarantee. The timeline that applies to your work is the one stated in your written quotation or signed maintenance contract.

Website content

Product specifications, brand names and logos shown on this site are the property of their respective manufacturers and are used to indicate the equipment we supply. Client logos are shown to indicate completed work and remain the property of their owners. We make reasonable efforts to keep specifications accurate but they may change without notice.

Limitation of liability

A security system reduces risk; it does not eliminate it. To the extent permitted by law, our liability is limited to the repair or replacement of equipment we supplied, or to the value of the contract. We are not liable for indirect or consequential loss, including loss arising from theft, intrusion, business interruption or footage that was not recorded or retained.

Governing law

These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts at Hyderabad, Telangana.

Contact

Dotin Security Systems
Phone: +91 73827 37316
Email: dotinsecuritysystems@gmail.com