Most systems fail quietly.
A camera drifts off the gate, a disk stops writing, retention silently drops from 30 days to four. Nobody notices until the footage is needed and it is not there. An AMC is what stops that.
We maintain systems we did not install — a first inspection tells you what condition yours is actually in.
What a service visit covers
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Cameras
Lens cleaning, focus, alignment drift, IR performance after dark and physical mounting.
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Recorder
Disk health, actual retention days against what you were promised, and recording gaps.
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Network
PoE loads, cable terminations, remote viewing and app access for every user.
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Security
Default passwords, firmware level, exposed ports and who still has access.
Contract tiers
Three levels of cover.
Priced against the device count and site count, so the figure comes after an inspection rather than off a rate card.
Essential
Essential
Keep it running.
Quoted per site
Based on device count, site count and response level.
Scheduled preventive maintenance for homes and small offices, so faults are found on a service visit rather than on the day you need footage.
- 2 preventive maintenance visits per year
- Camera cleaning, focus and alignment check
- Recorder health and storage verification
- Firmware and password policy review
- Labour covered on all service calls
- Written health report after each visit
Not covered
- Replacement hardware and spare parts
- Damage from lightning, flood or vandalism
- New camera additions or relocations
Professional
Professional
Faster response, parts included.
Quoted per site
Based on device count, site count and response level.
For businesses where a dead camera is a real problem. Quarterly servicing, next-business-day response and consumable parts covered.
- 4 preventive maintenance visits per year
- Next-business-day fault response
- Consumable parts and connectors included
- Emergency callout covered (2 per year)
- Remote diagnostics and support
- Storage retention audit each quarter
- Priority phone and WhatsApp support line
Not covered
- Major hardware replacement (cameras, recorders)
- Damage from lightning, flood or vandalism
- System expansion and new cabling runs
Enterprise SLA
Enterprise SLA
Contracted uptime, 24/7.
Quoted per site
Based on device count, site count and response level.
A defined-SLA contract for industrial, healthcare and campus sites where surveillance is part of a compliance obligation rather than a convenience.
- Monthly preventive maintenance visits
- 4-hour response SLA, 24/7/365
- All parts and labour covered
- Unlimited emergency callouts
- Standby replacement hardware pool
- Named account engineer
- Monthly uptime and compliance reporting
- Annual full system audit and redesign review
Not covered
- Damage from lightning, flood or vandalism
- System expansion beyond the contracted device count
What changes between tiers
| Cover | Essential | Professional | Enterprise SLA |
|---|---|---|---|
| Preventive visits / year | 2 | 4 | 12 |
| Target fault response | 48 working hours | Next business day | 4 hours, 24/7 |
| Support window | Mon–Sat, 10:00 AM – 7:00 PM | Mon–Sat, 10:00 AM – 8:00 PM | 24/7 including public holidays |
| Labour covered | Included | Included | Included |
| Parts covered | Not included | Included | Included |
| Emergency callout | Not included | Included | Included |
| Written health report | Included | Included | Included |
Response times apply to Hyderabad & Secunderabad and are confirmed in writing in your contract before it starts.
Start here
Not sure your system still works?
Book a health check. We inspect every camera and the recorder, then give you a written report of what is failing, what is degrading and what is fine — whether or not you take a contract afterwards.
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STEP 01
You tell us the site and roughly how many cameras
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STEP 02
We inspect the full system on site, typically within a day
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STEP 03
You get a written health report with photos of anything failing
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STEP 04
You decide on a contract — or just get the faults fixed
What AMC clients say
Maintenance reviews go here
Intentionally empty. Google reviews or client quotes can be added from the admin panel and will appear here.
Placeholder — not live content
Keep the footage there when you need it.
Tell us the site and the device count — we will come and look before quoting anything.
Before you sign a maintenance contract
A plan is only worth what it covers. These pages set out the servicing itself, what a new system costs if yours is past repair, and what we check on a visit.
CCTV AMC and maintenance
What a service visit covers, what counts as a repair, and how a fault is logged and closed.
Open this pageCCTV camera repair
For a system that has already stopped working, including ones installed by someone else.
Open this pageInstalled packages and prices
If the equipment is beyond servicing, what a replacement system costs installed.
Open this page